Welcome to Scooby Hotel, Your privacy and trust are important to us. This Privacy Policy explains how Scooby Hotel collects, uses, and protects your personal information when you visit our website, contact us, or use our services.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, phone number, email address, and ID (KTP) details provided during booking or check-in.
Pet Information: Your pet’s name, breed, age, vaccination history, and health condition.
Payment Information: Transaction details (excluding full bank card data, which is processed securely by third-party providers).
Usage Data: Information automatically collected from our website, such as IP address, browser type, and visit duration, to improve user experience.
2. How We Use Your Information
Scooby Hotel uses your information to:
Process reservations and payments
Verify identity and vaccination records
Provide proper care and safety for your pet
Communicate updates, reminders, or promotions (only if you opt-in)
Improve our website, services, and customer experience
3. How We Protect Your Information
We apply appropriate security measures — both digital and physical — to prevent unauthorized access, misuse, or disclosure of your data.
Access to personal information is restricted only to authorized Scooby Hotel staff for service-related purposes.
4. Sharing of Information
Scooby Hotel does not sell or rent personal data to any third party.
We may share limited information only when:
Required by law or government authorities
Necessary for payment processing (with secure third-party providers)
Required to protect the safety of your pet or others
5. Cookies and Website Analytics
Our website may use cookies and analytics tools to enhance browsing performance and understand visitor behavior.
You can disable cookies through your browser settings, though some features may not work properly.
6. Your Rights
You have the right to:
Request access to your personal data
Correct inaccurate information
Request deletion of your data (where legally allowed)
Withdraw consent to marketing communications at any time
To exercise these rights, please contact us at info@scoobyhotel.com
7. Data Retention
We retain customer and pet data only as long as necessary to provide services or comply with legal obligations.
After that, data will be securely deleted.
8. Updates to This Policy
Scooby Hotel may update this Privacy Policy from time to time. The latest version will always be available on our official website.
By continuing to use our services, you agree to the most recent version of this policy.